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Problem solving models are used to address the many challenges that arise in the workplace.While many people regularly solve problems, there are a range of different approaches that can be used to find a solution.
It helps keep groups on track, and enables a thorough investigation of the problem and solution search.
It involves implementers and users, and finds a justifiable, monitorable solution based on data.
Analytical, creative problem solving is about creating a variety of solutions, not just one.
Often the most obvious answer is not the most effective solution to the problem.
This step relies on: In Step Six, as the results of the project emerge, evaluation helps the group decide if they need to return to a previous step or continue with the implementation.
Once the solution goes live, the PS group should continue to monitor the solutions progress, and be prepared to re-initiate the Six Step process when it is required.
Once all the symptoms are found and the problem diagnosed and an initial definition agreed, the PS group begins to explore what has caused the problem.
In this step the problem solving team will use tools such as: These techniques help collate the information in a structured way, and focus in on the underlying causes of the problem. At this stage, the group may return to step one to revise the definition of the problem.
Step One is about diagnosing the problem – the context, background and symptoms of the issue.
Once the group has a clear grasp of what the problem is, they investigate the wider symptoms to discover the implications of the problem, who it affects, and how urgent/important it is to resolve the symptoms.