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This article aims to introduce the 7 steps in a little more detail and provide a quick overview of the philosophy behind each step in the process.My individual articles on the individual steps go into more detail on the tools commonly used, some personal advice and criteria for success.Mc Kinsey is consistently ranked as one of the top companies to work for by ivy league business school students.
I have been involved in numerous situations where a group of people have met on an issue, left the meeting to do further problem solving, come back a week later and realised that each individual was on a different page regarding what the problem was or what was to be done about it.
Jumping into solution mode or chasing unsound hypotheses is a massive waste of organisational time.
The Mc Kinsey 7 Step Framework is a relatively simple but effective methodology to employ to get the most out of your problem solving process.
Although it is quite simple, mastery of the tools and concepts takes a lot of experience and practice.
The value of the Problem Definition step in the process is the rigorous exploration and discussion of the nature of the problem, symptoms observed, criteria for success.
Having the perfect problem statement is secondary to Making sense of a big, hairy strategic problem requires breaking the problem down.
Before I go into the individual steps, it is important to remember that this process is iterative.
The 7 steps are a structured way to diverge and converge in the problem solving process.
Equally important is the conceptual exercise of making sure the team is considering all aspects of the problem and potential solution space. The d.school concept of “Yes, and…” is extremely applicable in this step.
We want to add components, aspects and perspectives on the problem and solution space in this step.