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Once the ‘Act’ phase has been completed, the cycle should start again and live on as a continuous improvement tool.8D was first introduced by the US Government as a problem-solving tool for the automotive industry.The aim is to use cross-functional teams to find the root cause of a problem, devise a short-term fix, and implement a long-term solution to prevent problems from recurring.
If it’s a part problem, the engineer responsible for design should be on the team.
If it’s a production issue, you’ll want to loop in the supervisor from the specific work area.
The ‘Plan’ phase is most important, and usually consumes at least half of the total time.
This is where the issue is defined, data is gathered and a root cause identified.
Defining the problem could mean a to observe the problem on the shop floor, analyzing quality data and/or using is/is-not analysis to more precisely define the issue.
As much as possible, try to describe and quantify the problem in terms of: Temporary containment minimizes the impact of the problem while you develop permanent solutions, and is especially important where product quality or safety is at risk.
Just don’t make the mistake of thinking 8D is a paperwork exercise a quality person can complete from their desk.
This step involves gathering details and data to describe the problem completely, another area where people have a lot of trouble.
It is not uncommon for Managers to expect staff and new hires to be capable of fixing workplace problems.
However, problem-solving outcomes are impacted because staff are not provided the time to think or trained in basic problem-solving methods such as PDCA, Six Sigma and 8D.